Retail Store Manager

Poltronesofa; Cheltenham; Hybrid; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Car allowance

33 days holidays

Employee benefits platform

Colleague Discount

Career progression

Enhanced family leave

Job summary

Poltronesofa in Cheltenham is seeking a Store Manager to lead daily store operations and drive a high-quality customer experience. You will coach the sales team, manage schedules and budgets, and ensure targets are met while maintaining a welcoming showroom environment.

The role offers a competitive £37,000–£50,000 per year with commission, a strong career path, and the chance to shape a high-performing team in a dynamic retail setting.

Qualifications

• Experience of leading and developing a team in a sales driven environment.
• Strong customer service focus with ability to coach the team.
• Excellent communication and interpersonal skills.
• Flexible to work shifts and travel as needed.

Responsibilities

• Manage the day-to-day operation of the store.
• Motivate, coach and support the sales team to hit targets.
• Create an environment where every team member is valued and supported.
• Manage sales budgets and delivery targets.
• Recruit, train and develop your team and review performance.

Skills

Team leadership

People oriented

Attention to detail

Communication

Interpersonal skills

Customer service

Team player

Flexibility

Travel availability

Strong work ethic

Job description

Retail Store Manager

Department: Retail

Employment Type: Full Time

Location: Cheltenham

Reporting To: Regional Manager

Compensation: £37,000 - £50,000 / year

Description

Are you great at making people feel comfortable?

Can you lead, inspire and motivate a team?

Are you passionate about customers receiving a first class customer experience?

If the answer is ‘yes’ then we have the role for you!

We’re looking for a Store Manager to lead the team in Cheltenham. As a Store Manager, you’ll be expected to manage the day to day operation of the store, manage, coach and develop the team to achieve targets and make sure customers receive first class customer service.

As a Store Manager you can earn up to £50,000 with commission.

What does the role involve?

• Manage the day to day operation of the store
• Motivate, coach and support the sales team to hit set targets
• Create an environment where every member of the team is valued and supported to do perform at their best
• Manage sales budgets and delivery targets
• Manage rotas, holidays and sickness
• Ensure and provide excellent customer service throughout the store
• Deal with customer queries and complaints
• Make sure our showrooms are warm, friendly, safe environments for everyone within them
• Recruit, train and develop your team
• Review and manage your team's performance
• Complying with all Health & Safety policies and legislation

Who are we looking for?

If you have the below skills and qualities, we’d love to hear from you

• Experience of leading and developing a team in a sales driven environment
• People focussed with the ability to inspire your team to deliver results
• Organised with excellent attention to detail
• Excellent communication and interpersonal skills
• A real people person – the ability to build strong relationships with our customers, colleagues and leadership team
• Customer focussed with a passion for delivering first class customer service
• A team player
• Flexibility to work shift patterns
• Ability to travel as and when required
• Strong work ethic, resilient, self-starter and a can do attitude

INDMP

What's in it for you?

• Competitive salary with excellent bonus potential
• Car allowance
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance
• Health Insurance