Retail Store Leader: Elevate Teams & Customer Experience

Animal; Ellesmere Port; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus scheme

Colleague discount 50%

28 days annual leave (incl. BHs)

Employee assistance programme

Colleague hardship scheme

Referral incentive

Auto-enrolment pension

Length of service awards

Job summary

Mountain Warehouse in the UK is seeking an Assistant Store Manager to partner with the Store Manager in driving store success. You will lead daily operations, manage a high-performing team and uphold the Mountain Warehouse brand.

You will develop staff, train the team, ensure excellent customer service, maintain visual merchandising standards, and contribute to achieving sales targets while protecting stock and profitability.

Qualifications

• Leadership of a high-performing team in a retail setting.
• Strong communication to engage colleagues and customers.
• Experience in driving sales and achieving targets.
• Ability to train, develop and coach staff.
• Knowledge of visual merchandising standards and store presentation.
• Experience with KPI monitoring and stock control.
• Proactive problem-solving and decision-making.
• Capacity to recruit and retain top talent.

Responsibilities

• Partner with Store Manager to lead a motivated, engaged team.
• Oversee daily store operations and ensure policy compliance.
• Maintain high visual merchandising and housekeeping standards.
• Prioritise health and safety and risk assessments.
• Recruit, onboard and develop store staff.
• Support in meeting sales targets and store profitability.
• Monitor KPIs and stock levels for smooth replenishment.
• Implement loss prevention measures and protect Profit.

Skills

Leadership

Communication

Team development

Customer service

Retail management

KPI tracking

Problem-solving

Visual merchandising

Recruiting

Job description

Mountain Warehouse in the UK is seeking an Assistant Store Manager to partner with the Store Manager in driving store success. You will lead daily operations, manage a high-performing team and uphold the Mountain Warehouse brand.

You will develop staff, train the team, ensure excellent customer service, maintain visual merchandising standards, and contribute to achieving sales targets while protecting stock and profitability.