Retail Store Leader — Inspire Teams & Elevate Customer Experience

Animal; Ewell; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount 50%

Annual leave 28 days

Employee Assistance Programme

Pension scheme

Referral incentive

Uniform allowance

Hardship scheme

Job summary

Mountain Warehouse is seeking an Assistant Store Manager in Epsom to partner with the Store Manager in leading daily store operations and delivering exceptional customer experiences. You will drive a high-performing team, uphold brand standards, and contribute to profitable store performance.

The role focuses on coaching teammates, managing stock and visuals, and ensuring a safe, welcoming shopping environment for customers and staff alike.

Qualifications

• Passionate about delivering outstanding customer experiences.
• Experienced in retail management with leadership skills.
• Clear, confident communicator with colleagues and customers.
• Results-driven with goal focus.
• Proactive, approachable, and team-oriented.

Responsibilities

• Lead a motivated, engaged, high-performing team with the Store Manager.
• Maintain high visual merchandising and store standards.
• Assist with day-to-day operations, risk assessments, and health & safety compliance.
• Support in meeting sales targets and monitor KPIs to drive store success.
• Recruit and retain top talent to build a strong, motivated team.

Job description

Mountain Warehouse is seeking an Assistant Store Manager in Epsom to partner with the Store Manager in leading daily store operations and delivering exceptional customer experiences. You will drive a high-performing team, uphold brand standards, and contribute to profitable store performance.

The role focuses on coaching teammates, managing stock and visuals, and ensuring a safe, welcoming shopping environment for customers and staff alike.