Retail Store Leader: Inspire Teams & Elevate Experience

Mountain Warehouse; Alnwick; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

Twice-yearly uniform allowance

28 days annual leave (Bank Holidays)

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Job summary

Mountain Warehouse in Alnwick (UK) is seeking an Assistant Store Manager to partner with the Store Manager in driving store success. You will lead daily operations, develop a high-performing team, and uphold the Mountain Warehouse brand through outstanding service and store standards.

You will be responsible for training, visual merchandising, health and safety, recruitment, and achieving sales targets in a dynamic retail environment.

Qualifications

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

Responsibilities

• Lead a motivated, engaged, high-performing team with the Store Manager.
• Foster a collaborative and supportive work environment for teamwork.
• Drive training and development to help the team grow.
• Communicate clearly to ensure alignment and trust.
• Keep the team informed with product knowledge for great service.
• Assist with daily store operations and policy compliance.
• Maintain high visual merchandising and housekeeping standards.
• Prioritise health and safety with regular risk assessments.
• Recruit and retain top talent to build a strong team.
• Support in meeting and exceeding sales targets and profitability.
• Monitor KPIs to track store success.
• Oversee stock levels and delivery management.
• Implement loss prevention strategies to protect profitability.
• Lead by example with exceptional customer service.
• Address customer feedback promptly to ensure satisfaction.
• Represent Mountain Warehouse with enthusiasm and professionalism.
• Build connections with the local community and welcoming atmosphere.

Skills

Customer focus

Retail leadership

Communication

Results-driven

Team player

Problem-solving

Job description

Mountain Warehouse in Alnwick (UK) is seeking an Assistant Store Manager to partner with the Store Manager in driving store success. You will lead daily operations, develop a high-performing team, and uphold the Mountain Warehouse brand through outstanding service and store standards.

You will be responsible for training, visual merchandising, health and safety, recruitment, and achieving sales targets in a dynamic retail environment.