Retail Store Leader - Bonus, Discount & Leave Perks

Mountain Warehouse; Cherwell District; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus scheme

Colleague discount 50%

Uniform allowance

28 days annual leave

Employee assistance programme

Pension / auto-enrolment

Colleague referral incentive

Length of service awards

Job summary

Mountain Warehouse is seeking an Assistant Store Manager to partner with the Store Manager in Banbury, driving daily store operations and a high-performing team. You will lead from the front to create an exceptional shopping experience aligned with the Mountain Warehouse brand, coaching colleagues and delivering outstanding service.

The role focuses on people development, sales performance, and store standards, with a strong emphasis on customer satisfaction, safety, and community engagement.

Qualifications

• Experience leading a retail team in a fast paced store.
• Proven ability to meet or exceed sales targets.
• Excellent communication and coaching skills.
• Ability to train and develop staff for peak performance.

Responsibilities

• Partner with Store Manager to lead a motivated, high performing team.
• Foster a collaborative, supportive work environment with clear goals.
• Drive training and development to grow the team’s capabilities.
• Communicate clearly to ensure alignment and trust across the team.
• Keep the team informed with product knowledge for great service.
• Assist with day-to-day store operations and policy compliance.
• Maintain high visual merchandising and housekeeping standards.
• Prioritise health and safety with regular risk assessments.
• Participate in recruiting and retaining top talent for the store.
• Support in meeting sales targets and monitor KPIs for success.
• Oversee stock levels, replenishment, and delivery accuracy.
• Implement loss prevention to protect profitability.
• Lead by example delivering exceptional customer service.
• Address customer feedback to ensure satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm and professionalism.

Skills

People leadership

Customer service

Retail operations

Communication skills

Job description

Mountain Warehouse is seeking an Assistant Store Manager to partner with the Store Manager in Banbury, driving daily store operations and a high-performing team. You will lead from the front to create an exceptional shopping experience aligned with the Mountain Warehouse brand, coaching colleagues and delivering outstanding service.

The role focuses on people development, sales performance, and store standards, with a strong emphasis on customer satisfaction, safety, and community engagement.