Retail Store Leader - Newcastle | Bonus & Perks

Mountain Warehouse; Newcastle upon Tyne; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension

Length of service awards

Job summary

Mountain Warehouse is seeking an Assistant Store Manager in Newcastle Silverlink to partner with the Store Manager. You’ll lead daily operations, drive customer service excellence, and nurture a high-performing, collaborative team to deliver a great shopping experience and uphold the Mountain Warehouse brand.

This permanent, full-time role offers a monthly bonus scheme, 50% colleague discount, 28 days of annual leave including Bank Holidays, pension, and access to several colleague support

Qualifications

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

Responsibilities

• Lead a motivated, high-performing team alongside the Store Manager.
• Foster collaboration and trust across the team.
• Drive training and development for staff.
• Oversee day-to-day store operations and policy compliance.
• Maintain high visual merchandising and housekeeping standards.
• Prioritise health and safety with regular risk assessments.
• Recruit and retain top talent.
• Assist in meeting sales targets and profitability.
• Monitor KPIs to sustain store success.
• Manage stock levels and replenishment.
• Implement loss prevention strategies.
• Deliver exceptional customer service and address feedback.
• Represent Mountain Warehouse with enthusiasm and professionalism.
• Build connections with the local community.

Job description

Mountain Warehouse is seeking an Assistant Store Manager in Newcastle Silverlink to partner with the Store Manager. You’ll lead daily operations, drive customer service excellence, and nurture a high-performing, collaborative team to deliver a great shopping experience and uphold the Mountain Warehouse brand.

This permanent, full-time role offers a monthly bonus scheme, 50% colleague discount, 28 days of annual leave including Bank Holidays, pension, and access to several colleague support