Retail Assistant Store Manager - Lead & Inspire Team

Mountain Warehouse; Banbury; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount

Uniform allowance

1 weekend off per month

28 days annual leave incl Bank Holiday

Job summary

Mountain Warehouse in Banbury is seeking an Assistant Store Manager to partner with the Store Manager and drive the store's success. You will lead daily operations, develop the team, and ensure a high standard of customer service aligned with our brand.

You will recruit, train, and coach staff, monitor KPIs, manage stock, and contribute to a safe, inviting shopping environment. The role offers a monthly bonus and a strong benefits package.

Qualifications

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

Responsibilities

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.
• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.
• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor KPIs to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.
• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

Job description

Mountain Warehouse in Banbury is seeking an Assistant Store Manager to partner with the Store Manager and drive the store's success. You will lead daily operations, develop the team, and ensure a high standard of customer service aligned with our brand.

You will recruit, train, and coach staff, monitor KPIs, manage stock, and contribute to a safe, inviting shopping environment. The role offers a monthly bonus and a strong benefits package.