Retail Store Leader: Elevate Experience & Team

Mountain Warehouse; Kempston; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

28 days annual leave including Bank Ho

Employee Assistance Programme

Colleague Hardship Scheme

Auto-enrolment Pension scheme

Uniform allowance

Length of service awards

Job summary

Mountain Warehouse in Bedford is seeking an Assistant Store Manager to partner with the Store Manager in driving store success and delivering exceptional customer experiences. You will lead daily operations, foster a high-performing team, and uphold the Mountain Warehouse brand.

As a hands-on leader, you will recruit and train staff, manage stock and visual merchandising, and strive to exceed sales targets while maintaining service quality and safety in a busy retail environment.

Qualifications

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

Responsibilities

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.
• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.
• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor KPIs to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.
• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

Job description

Mountain Warehouse in Bedford is seeking an Assistant Store Manager to partner with the Store Manager in driving store success and delivering exceptional customer experiences. You will lead daily operations, foster a high-performing team, and uphold the Mountain Warehouse brand.

As a hands-on leader, you will recruit and train staff, manage stock and visual merchandising, and strive to exceed sales targets while maintaining service quality and safety in a busy retail environment.