Shop Manager

Isabel Hospice; Sawbridgeworth; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

27 days holiday (pro rata)

Pension scheme

Life assurance scheme

Employee Assistance Programme

Cycle to work scheme

Health Service Discounts

Refer a friend bonus

Job summary

Isabel Hospice in Sawbridgeworth is seeking a committed Shop Manager to lead our charity shop and uphold the local reputation. You will manage a team of paid staff and volunteers, drive sales, and ensure excellent customer care as part of a community-focused charity.

The role requires flexibility, weekend work, and a 4 days over 7 shift pattern; you will contribute to fundraising events and gift aid targets while maintaining high standards of display and shop presentation.

Qualifications

• Retail management experience.
• Interest in and/or experience with sustainable fashion.
• Experience leading a diverse team of people.
• Excellent organizational skills.
• Understanding, respect and consideration for others at all times.
• Good knowledge of email, MS Office and the internet.
• A ‘can do’ approach to work.
• Strong verbal and written communication.
• Ideally experience of working within charity retail.

Responsibilities

• Ensure high standards of display, presentation, and cleanliness throughout the shop.
• Lead by example, providing excellent customer care to enhance the shopping experience.
• Maximize sales and profits, achieving key objectives for the shop.
• Guide, inspire, and engage a team of paid staff and volunteers.
• Meet gift aid conversion rates from people donating goods.
• Support events held in the shop and in the local community.

Skills

Retail management

Sustainable fashion

Team leadership

Organizational skills

Communication

MS Office / Email

Can-do attitude

Charity retail experience

Tools

MS Office

Job description

We're looking for a committed and experienced ShopManager to lead our Isabel Hospice charity shop in Sawbridgeworth.

Each of our shops has its own character, and as Manager, you'll play a key role in upholding our strong reputation within the local community. Your work won’t just help reduce landfill waste -it will also support our mission to provide expert care for those who need it most.

Our retail teams work on a rota to meet the needs of the shop, so flexibility is essential. This role includes weekend work and follows a 4 days over 7 shift pattern.

What will I be doing?

• Ensuring high standards of display, presentation, and cleanliness are maintained throughout the shop
• Leading by example, providing excellent customer care to enhance the shopping experience
• Maximizing sales and profits, achieving key objectives for the shop
• Guiding, inspiring, and engaging a team of paid staff and volunteers
• Meeting gift aid conversion rates from people donating goods
• Supporting events held both in the shop (evenings) and the local community

What skills are required?

• Retail management experience
• An interest in and / or experience of working with sustainable fashion
• Experience of managing and inspiring a diverse team of people
• Excellent organisational skills
• Understanding, respect and consideration for others at all times
• A good knowledge of email, MS Office and the internet
• A ‘can do’ approach to work
• Someone who communicates well, both verbally and in writing
• And ideally experience of working within charity retail

What are the benefits?

Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:

• 27 days holiday (pro rata)
• Pension scheme
• Life assurance scheme
• Employee Assistance Programme
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team

Successful applicants will be required to undertake a DBS check.

For details of our inclusion statement, please see our website https://joinus.isabelhospice.org.uk/vacancies