Retail Sportsbook Associate

Betfred Group Holdings Limited; Kendal; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

Bonus schemes

Annual leave

Wellbeing support

Maternity/Paternity pay

Wagestream access

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager for our Kendal retail team. You’ll blend exceptional customer service with in-depth product knowledge to create a welcoming, responsible betting environment.

You’ll support promotional events and ensure accurate cash handling, while growing with a training programme designed to help you advance within Betfred. Join a busy retail network and contribute to an engaging customer experience.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Sports betting knowledge

Communication skills

Job description

Betfred Group Holdings Limited is seeking an Assistant Sales Manager for our Kendal retail team. You’ll blend exceptional customer service with in-depth product knowledge to create a welcoming, responsible betting environment.

You’ll support promotional events and ensure accurate cash handling, while growing with a training programme designed to help you advance within Betfred. Join a busy retail network and contribute to an engaging customer experience.