Retail Shop Manager

East Anglia'S Children'S Hospices; England; On-site; GBP 24,000 - 29,000; Full time

Job summary

East Anglia's Children's Hospices (EACH) is seeking a Retail Shop Manager for Beccles to lead our team and maximise income from donated goods, Gift Aid and eCommerce while maintaining a welcoming shop environment.

You will manage staff and volunteers, drive merchandising, pricing and promotions, and build strong relationships in the local community to encourage donations and volunteer support.

Qualifications

• Experience in retail management, ideally in charity or dynamic retail.
• Warm, inclusive and motivating leadership style.
• Strong organisational and communication skills.
• Comfort with tills, tablets and online platforms (eBay).
• Commitment to EACH’s values and mission.
• Experience working with volunteers is a plus.

Responsibilities

• Lead a team of staff and volunteers to maximise income from donations, Gift Aid and eCommerce.
• Create a welcoming, well-presented shop environment.
• Drive performance through merchandising, pricing and promotions.
• Build relationships in the local community to encourage donations and volunteer support.
• Manage day-to-day operations including health & safety, stock rotation and financial reporting.

Skills

Retail management

Leadership

Customer service

Merchandising

Stock control

Health & safety

Communication

IT skills (tills/tablets)

Tools

Tills

Tablets

eBay/Online platforms

Job description

Retail Shop Manager East Anglia's Children's Hospices Beccles, UK

* Mandatory weekend working on a rotational basis *

East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Beccles Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.

You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families.

Our Beccles shop is located in the heart of this busy market town, benefiting from excellent footfall from both local residents and visitors. The shop offers customers the opportunity to discover quality fashion and unique items in an attractive and beautifully merchandised retail environment.

What you’ll be doing:

• Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
• Creating a welcoming, inclusive and well-presented shop environment.
• Driving performance through effective merchandising, pricing, and promotional activity.
• Building strong relationships in the local community to encourage donations and volunteer support.
• Managing day-to-day operations including health & safety, stock rotation, and financial reporting.

What we’re looking for:

• Experience in retail management, ideally in a dynamic retail or charity setting.
• A warm, inclusive and motivating leadership style.
• Strong organisational and communication skills.
• Confidence using tills, tablets and online platforms (e.g. eBay).
• A commitment to EACH’s values and mission.
• Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.

Please view the full job description and person specification for this role at the bottom of this page.

Accessibility Information

Please be aware that this shop has the following access limitations:

• No step‑free access to the rear of the shop
• Staff facilities have some accessibility restriction

At EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.

Interested in Learning More Before You Apply?

At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.

If you’d like to find out more or make a request, please contact the Recruitment Team by email or phone [phone].

Full-time