Retail Shift Leader: Lead Team & Elevate Service

Tesco; Nottingham; On-site; GBP 21,000 - 22,000; Full time

Job summary

Tesco is seeking a Shift Leader in the United Kingdom to help run a fast-paced store and coordinate a team to deliver excellent customer service. You will be at the heart of a diverse team, guiding daily operations and improving shopper experiences.

The role offers a starting rate of £14.76 per hour, rising to £15.97 in stores inside the M25, with occasional location-based additions. You’ll have at least 16 guaranteed hours weekly, with some roles that allow 12 hours, and the team welcomes

Qualifications

• Experience in leading teams in a retail environment.
• Strong communication and customer service skills.
• Ability to adapt to changing priorities.

Responsibilities

• Lead a team to deliver great service in a fast-paced store.
• Provide on-the-job coaching and feedback to colleagues.
• Drive customer-centric service and practical improvements in the store.
• Maintain a safe, welcoming environment for shoppers and staff.

Skills

Customer service

Team leadership

Communication

Flexibility

Job description

Tesco is seeking a Shift Leader in the United Kingdom to help run a fast-paced store and coordinate a team to deliver excellent customer service. You will be at the heart of a diverse team, guiding daily operations and improving shopper experiences.

The role offers a starting rate of £14.76 per hour, rising to £15.97 in stores inside the M25, with occasional location-based additions. You’ll have at least 16 guaranteed hours weekly, with some roles that allow 12 hours, and the team welcomes