Retail Shift Leader - Flexible Hours & Customer Service

Tesco; Llanelli; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead position in the United Kingdom requires leading store teams to deliver excellent customer service across all store areas. You will coordinate daily operations, support colleagues, and act as the store leader in the manager’s absence, adapting to changing needs while fostering an inclusive, high-performing team.

Pay starts at £15.59 per hour, rising to £16.86 in stores within the M25, with a guaranteed minimum of 16 hours per week and some locations offering 12-hour roles.

Qualifications

• Experience leading a team in retail environments.
• Strong communication and relationship-building with colleagues and customers.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Coaching colleagues and providing feedback to maintain excellent service.
• Be the go-to person for day-to-day operational queries and store questions.
• Confidently leading the store in the Manager’s absence and making balanced, flexible decisions.

Job description

Tesco Shift Lead position in the United Kingdom requires leading store teams to deliver excellent customer service across all store areas. You will coordinate daily operations, support colleagues, and act as the store leader in the manager’s absence, adapting to changing needs while fostering an inclusive, high-performing team.

Pay starts at £15.59 per hour, rising to £16.86 in stores within the M25, with a guaranteed minimum of 16 hours per week and some locations offering 12-hour roles.