Retail Shift Leader: Inspire Staff & Service Excellence

Tesco UK; Holybourne; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco is seeking a Shift Lead to join our UK stores. You’ll lead the team to deliver a great customer experience, across all store areas, and act as the go-to person for daily operational queries. You’ll coach colleagues and foster inclusive relationships, keeping the team informed and motivated.

In the Manager’s absence, you’ll confidently lead the store and adapt to change. We offer a minimum of 16 hours per week, with some locations providing 12-hour options.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service and communication skills.
• Able to coach colleagues and deliver great service.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all areas of the store and support colleagues.
• Build inclusive relationships to help the team perform at its best.
• Step in to lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, provide feedback and model excellent service.
• Seek opportunities to serve customers, communities and the planet.

Skills

Team leadership

Customer service

Communication

Decision making

Job description

Tesco is seeking a Shift Lead to join our UK stores. You’ll lead the team to deliver a great customer experience, across all store areas, and act as the go-to person for daily operational queries. You’ll coach colleagues and foster inclusive relationships, keeping the team informed and motivated.

In the Manager’s absence, you’ll confidently lead the store and adapt to change. We offer a minimum of 16 hours per week, with some locations providing 12-hour options.