Retail Shift Leader - Flexible Hours & Growth

Tesco; Burnley; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

20–22 days holiday + personal day

Colleague Clubcard discount 10–15%

Wellbeing services

Life cover (5x pay)

Pension with employer contributions up

Uniform provided

Job summary

Tesco is seeking a Shift Lead to help run our store operations. You will lead a team, ensure excellent customer service, and support daily store activities. The role offers flexible hours and opportunities to grow within Tesco's inclusive environment.

You will be expected to motivate staff, manage shifts, and act as the in-store lead in the Manager’s absence, while upholding high service standards for customers and communities.

Qualifications

• Over 18 to apply.
• Experience leading a fast-paced retail team.
• Strong customer service mindset and communication skills.
• Ability to motivate and coach colleagues.

Responsibilities

• Lead store team to deliver a great customer experience.
• Oversee day‑to‑day store operations and respond to questions from colleagues.
• Build inclusive, positive relationships to help the team perform at their best.
• Lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.

Skills

Team leadership

Retail experience

Customer service

Job description

Tesco is seeking a Shift Lead to help run our store operations. You will lead a team, ensure excellent customer service, and support daily store activities. The role offers flexible hours and opportunities to grow within Tesco's inclusive environment.

You will be expected to motivate staff, manage shifts, and act as the in-store lead in the Manager’s absence, while upholding high service standards for customers and communities.