Retail Shift Leader — Flexible Hours & Customer Focus

Tesco PLC; Leicester; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague Clubcard discounts

Wellbeing services

Life cover

Pension with company contributions

Uniform provided

Job summary

Tesco PLC is seeking a Shift Leader for a fast-paced retail environment in the United Kingdom. You will coordinate a team to deliver high-quality service, coach colleagues, and own shift activities while ensuring a safe store environment for customers and staff.

You will role model excellent customer service, build team spirit, and communicate clearly to keep the team informed and prepared. Flexibility and a hands-on approach are essential to drive improvements and meet customer needs.

Qualifications

• Deliver great, natural customer service and meet customer needs.
• Build strong relationships with colleagues to foster team spirit.
• Clear communication using multiple methods to keep the team informed.
• Confidently take the lead when required and manage change effectively.

Responsibilities

• Coordinate a team to deliver store activities and services.
• Coach and provide feedback to improve service levels and performance.
• Ensure safe working and shopping environment at all times.
• Balance priorities to meet customer and store needs.

Skills

Customer service

Team leadership

Communication

Decision making

Job description

Tesco PLC is seeking a Shift Leader for a fast-paced retail environment in the United Kingdom. You will coordinate a team to deliver high-quality service, coach colleagues, and own shift activities while ensuring a safe store environment for customers and staff.

You will role model excellent customer service, build team spirit, and communicate clearly to keep the team informed and prepared. Flexibility and a hands-on approach are essential to drive improvements and meet customer needs.