Retail Shift Lead: Lead Teams, Deliver Great Service

Tesco UK; Sittingbourne; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK in Sittingbourne is hiring a Shift Lead to help deliver a great in-store experience. You’ll lead the team, work across store areas and support colleagues with day-to-day queries, ensuring high service standards.

You'll be the on-site leader in the Manager’s absence, make balanced decisions, coach colleagues, and foster inclusive relationships. We offer flexible hours with a guaranteed minimum per week, and opportunities to grow within Tesco.

Qualifications

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

Tesco UK in Sittingbourne is hiring a Shift Lead to help deliver a great in-store experience. You’ll lead the team, work across store areas and support colleagues with day-to-day queries, ensuring high service standards.

You'll be the on-site leader in the Manager’s absence, make balanced decisions, coach colleagues, and foster inclusive relationships. We offer flexible hours with a guaranteed minimum per week, and opportunities to grow within Tesco.