Retail Service Coordinator

Gist Limited; Bedworth; On-site; GBP 25,000 - 30,000; Full time

Job summary

Gist Limited, in partnership with M&S, is hiring a Retail Service Coordinator in Bedworth. This role is central to ensuring operational excellence and customer satisfaction in a dynamic environment. Candidates should possess FMCG distribution knowledge and a collaborative spirit, along with strong customer service skills. The role offers attractive benefits and opportunities for growth within a progressive organization.

Benefits

20% M&S discount

20 days' annual leave plus bank holidays

Discounted healthcare plan

Competitive pension scheme

Employee Assistance Programme

Tailored induction and training schemes

Cycle to work scheme

Supportive teamwork environment

Qualifications

• Knowledge of FMCG Distribution Industry.
• Experience in customer service preferred.
• Ability to encourage teamwork and innovative culture.

Responsibilities

• Ensure a positive store experience by resolving complaints.
• Analyze service metrics & KPIs to improve operations.
• Build relationships with key teams and suggest process improvements.

Skills

Customer Service

Teamwork

Analytical Skills

Flexibility

Job description

Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation.

We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.

As a Retail Service Coordinator, you'll play a key role at the centre of our operation, where every action you take contributes to our customers enjoying their favourite M&S food.

Our operation in Bedworth is looking for candidates who can commit to a Monday to Friday shift, working between 15:00 - 23:00.

What’s in it for you?

Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special…

• 20% M&S discount on most things from furniture, fashion, and food
• 20 days’ annual leave plus bank holidays (rising with length of service)
• Discounted rates on healthcare cash plan
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
• Amazing perks and discounts via our App to major restaurants and retailers
• Access to a wide range of well-being support – including our Employee Assistance Programme
• A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
• Cycle to work scheme
• Supportive Team: Join a close-knit community where collaboration is key

What will you do & what will you need?

• Knowledge and hands-on experience of a transport function within the FMCG Distribution Industry.
• Experience in customer service is preferable.
• A passion for encouraging teamwork, focusing on creating an innovative culture where all employees can voice their suggestions and ideas.
• An analytical and strategic mind-set.
• Some flexibility in working times, days, and locations.

Customer Service

• Ensuring stores have a positive experience by resolving complaints, addressing issues, and ensuring that our service level is kept to a high standard.
• Use service metric & KPI reports to identify any service trends, and address as appropriate.
• Coordinate and arrange manual orders for stores as and when required.

Operational Excellence

• Build and maintain relationships with both the Depot & Network Planning team and ensure that they are aware of and adhere to service requirements of stores.
• Build and maintain relationships with central store services & Regional Retail Service Managers.
• Analyse and suggest improvements to current processes to enhance customer satisfaction and/or cost efficiency within the frozen operation.

Delivery Accuracy

• Work collaboratively with our third-party warehouse provider to identify, address, and improve any picking inaccuracies.
• Work collaboratively with transport team and third-party warehouse provider to minimise any loading or delivery errors to stores.

People

• Help support with training and ensuring that employees understand company procedures and customer service expectations.
• Support with covering duties of peer group during periods of holiday & absence: Transport Coordinator, Supplier Coordinator, Export Coordinator.
• Cover some duties for the Customer Service Manager during periods of holiday & absence.

Administrative Duties

• Handle day-to-day administrative tasks such as filing reports, tracking performance metrics, and processing service-related paperwork.
• Assist with any administrative duties and/or projects as required by the Customer Service Manager or the wider site management team.

Who are we and where will you be?

At Gist we are united by our core values; with safety and people at the heart of everything we do, we are progressive, accountable, collaborative, and ethical. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era.

Apply today and join us on the road to success

Upon application, if successful, you will be contacted by a member of the team and booked onto an initial introduction call to discuss the role at hand and next steps. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Gist aims to be an inclusive organization, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it’s meaningful to you, it’s important to us.