Retail Senior Manager: Lead, Grow & Elevate Teams

Apple; Newcastle upon Tyne; On-site; GBP 65,000 - 90,000; Full time

Job summary

Apple is seeking a Senior Manager for our Newcastle upon Tyne retail store. You will lead a team, shape the store’s vision, and partner with the Store Leader on strategy to drive performance and critical business priorities.

You’ll develop managers, recruit and train staff, ensure exceptional customer service, and uphold Apple values of inclusion and integrity in every interaction. This is a fast‑paced role that requires clear decision making and a commitment to building an inclusive team.

Qualifications

• 3 years of leadership experience in retail, sales, or a related field.

Responsibilities

• Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.

Skills

Leadership

Retail

People development

Job description

Apple is seeking a Senior Manager for our Newcastle upon Tyne retail store. You will lead a team, shape the store’s vision, and partner with the Store Leader on strategy to drive performance and critical business priorities.

You’ll develop managers, recruit and train staff, ensure exceptional customer service, and uphold Apple values of inclusion and integrity in every interaction. This is a fast‑paced role that requires clear decision making and a commitment to building an inclusive team.