Senior Store Leader: People, Strategy & Performance

Apple Inc.; United Kingdom; On-site; GBP 70,000 - 100,000; Full time

Job summary

Apple Inc. is seeking a UK-based Senior Manager in Brighton to lead and develop a high-performing team within Apple Retail. You will drive store performance, mentor managers, and partner with the Store Leader on business strategies and decisions.

You will foster an inclusive environment, model Apple's values, and ensure exceptional customer service while addressing escalations and optimizing store operations daily.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in the local language, both written and spoken (sign language supported).
• Have 3 years of leadership experience in retail, sales, or a related field.

Responsibilities

• Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.

Skills

Leadership experience

People management

Retail experience

Job description

Apple Inc. is seeking a UK-based Senior Manager in Brighton to lead and develop a high-performing team within Apple Retail. You will drive store performance, mentor managers, and partner with the Store Leader on business strategies and decisions.

You will foster an inclusive environment, model Apple's values, and ensure exceptional customer service while addressing escalations and optimizing store operations daily.