Retail Security Pro: Calm, Customer-First

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

40+ hours guaranteed per week

£13.58 per hour

SIA licence renewal funded

Share Incentive Plan

Cycle to Work Scheme

Life Assurance

Salary Finance (earned pay advance)

Job summary

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S in Moseley. You will provide a visible security presence, help customers feel safe, and protect store assets while delivering high levels of service.

Ideal candidates have strong communication, a calm professional approach, and the ability to act quickly in challenging situations. Valid SIA licence is helpful but not mandatory; a flexible, team-oriented attitude is essential.

Qualifications

• Experience in security or retail loss prevention is preferred.
• SIA licence is desirable though not essential.
• Strong communication and interpersonal skills are required.
• Approach situations calmly and professionally with good judgment.
• Proactive mindset with the ability to make quick, sound decisions.
• Genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence in store, assisting customers and colleagues.
• Help prevent loss, respond to incidents, and identify risks.
• Use store technology, including reporting systems and body-worn cameras.
• Stay calm under pressure and work as part of the store team.
• Provide friendly, professional service while ensuring safety and security.

Skills

Security experience

SIA licence

Communication skills

Customer service

Calm under pressure

Proactive mindset

Job description

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S in Moseley. You will provide a visible security presence, help customers feel safe, and protect store assets while delivering high levels of service.

Ideal candidates have strong communication, a calm professional approach, and the ability to act quickly in challenging situations. Valid SIA licence is helpful but not mandatory; a flexible, team-oriented attitude is essential.