Retail Security Officer | Guaranteed Hours & Benefits

Mitie Cleaning & Hygiene Services; Newport; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Guaranteed contracted hours

Generous annual leave

Pension schemes

Uniform provided

SIA licence renewals support

Full induction and ongoing training

Retail discounts and rewards schemes

Online GP access

Career progression opportunities

Job summary

Mitie Cleaning & Hygiene Services is seeking a confident Retail Security Officer to protect people, deter theft and create a safe shopping experience on the shop floor. The role emphasizes energy, professionalism and a calm presence in a dynamic retail environment.

You will work to support store management, engage with customers and colleagues, and contribute to a secure, welcoming store atmosphere. Training and progression opportunities are available as part of Mitie's comprehensive benefits.

Qualifications

• A valid SIA licence.
• A full 5-year checkable employment or education history (essential for vetting).
• A proactive, professional and customer-focused approach.

Responsibilities

• Providing a visible, reassuring presence on the shop floor.
• Delivering outstanding customer service at all times.
• Deterring theft, anti-social behaviour and public order offences.
• Carrying out regular store patrols.
• Operating CCTV systems to reduce crime and stock loss.
• Working closely with store management teams.
• Supporting partnerships with Police and local crime networks.
• Using Body Worn CCTV to enhance safety for everyone onsite.

Skills

SIA licence

Job description

Mitie Cleaning & Hygiene Services is seeking a confident Retail Security Officer to protect people, deter theft and create a safe shopping experience on the shop floor. The role emphasizes energy, professionalism and a calm presence in a dynamic retail environment.

You will work to support store management, engage with customers and colleagues, and contribute to a secure, welcoming store atmosphere. Training and progression opportunities are available as part of Mitie's comprehensive benefits.