Retail Security Officer – Earned Wage Access

FGH Security; United Kingdom; Remote; GBP 38,540,000 - 46,838,000; Full time

Benefits offered by this job

Instant access to wages

Staff discounts in retailers

Training & progression opportunities

Mind Employer - supportive culture

Job summary

FGH Security is seeking a Retail Security Officer for Swatch in Newcastle upon Tyne. The role requires an SIA Licence and focuses on preventing loss, safeguarding assets, and delivering excellent customer service.

You will work a 4 on 4 off or ad-hoc schedule, with an hourly rate of £13.45 plus holiday pay. The team emphasises professional presentation and proactive, customer-focused security support.

Qualifications

• Highly trained security professional with retail experience.
• Excellent customer service skills.
• Strong report writing and documentation.
• Proactive approach and mature decision making.
• Smart appearance and impeccable personal presentation.

Responsibilities

• Maintain in-store PPE (Radios, Body Cams, Pagers).
• Maintain a high level of vigilance throughout the shift whilst observing the store in a discreet manner.
• Patrolling and monitoring security cameras to ensure safety of customers and staff.
• Engage with customers and offer assistance as needed.
• Escort unwelcome customers from the site when required.
• Look out for abnormalities around the site.
• Report observations to store management and document appropriately.
• Protect assets and prevent loss.
• Deterrence of theft, vandalism and other criminal activity.
• Provide a welcoming environment for customers and staff.
• Respond promptly to security issues and enforce store policies.
• Handle difficult customers calmly and professionally.
• Report suspicious behaviour to authorities.
• Maintain incident records and provide detailed reports.

Skills

Customer service

Vigilance

Report writing

Proactive

Professional appearance

Job description

FGH Security is seeking a Retail Security Officer for Swatch in Newcastle upon Tyne. The role requires an SIA Licence and focuses on preventing loss, safeguarding assets, and delivering excellent customer service.

You will work a 4 on 4 off or ad-hoc schedule, with an hourly rate of £13.45 plus holiday pay. The team emphasises professional presentation and proactive, customer-focused security support.