retail security officer

Mitie Group plc.; South Ockendon; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Full training

Career progression

Team environment

Job summary

Mitie Group plc. is seeking a Retail Security Officer to provide a visible security presence on site, keep customers and colleagues safe, and deliver excellent service in a retail environment.

You will respond professionally to incidents and work with store teams to maintain a secure shopping experience. The role offers ongoing training, development opportunities, and a supportive team culture within a leading security company, with progression opportunities and a focus on customer service and

Qualifications

• SIA Licence held and valid; ability to complete required training.

Responsibilities

• Provide visible security presence on site.
• Maintain safety of customers, colleagues and assets.
• Deliver professional customer service while ensuring security.

Skills

SIA Licence

Communication

Customer service

Job description

Retail Security Officer - Join Our Team £14.52ph 47hrs

Make a Difference Every Day

We're looking for confident, professional, and customer-focused individuals to help create a safe and welcoming environment for our customers and colleagues. This is a rewarding role where no two days are the same, offering ongoing training, career development, and the opportunity to make a real impact.

What You'll Do

• Provide a visible and reassuring security presence on site.
• Help keep customers, colleagues, property, and assets safe.
• Deliver excellent customer service while maintaining a secure environment.
• Respond professionally to incidents and support the store team when needed.
• Monitor and report any safety or security concerns.
• Complete incident reports accurately and promptly.
• Work closely with the store, emergency services, and support teams when required.
• Follow site procedures and maintain high professional standards.

What We Offer

• Full training and continuous development opportunities.
• Supportive team environment.
• Career progression within a leading security company.
• The chance to build valuable skills in customer service, communication, and conflict management.
• A role where your contribution is recognised and valued.

What We're Looking For

• A professional, approachable, and reliable individual.
• Strong communication and people skills.
• Ability to remain calm and confident in challenging situations.
• Good attention to detail and problem‑solving abilities.
• Commitment to health, safety, and excellent customer service.

Essential Requirements

• Valid SIA Security Guarding or Door Supervisor Licence.
• Ability to complete all required training and maintain licence renewals.
• CCTV SIA Licence desirable.
• SC Clearance desirable.