Retail Security Officer

Routes To Work South; Glasgow; Hybrid; GBP 1,580,000 - 2,250,000; Part time

Job summary

Routes To Work South is seeking a part-time Retail Security Officer for Glasgow City Centre to protect customers, staff and stock. You will deter theft, monitor CCTV and respond to incidents while delivering excellent customer service.

You will work 6am-2:30pm, Monday to Sunday, and must hold a valid SIA Licence with the Right to Work in the UK. The role emphasizes a strong company reputation and professional presence.

Qualifications

• Right to work in the UK required.
• Previous security experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Maintain a visible security presence and deter theft.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents and escalate as needed.
• Complete incident and observation reports accurately.
• Work with store management on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures and policies.
• Undertake additional duties as required.

Skills

SIA Licence

Job description

Job Specifics

• Reference No: CD466
• Location: Glasgow City Centre
• Hours:Part Time (Mon-Sun 6am-2.30pm)
• Salary: £13.90
• Closing Date: Friday 16th October 2026
• Why you should apply for this role: Strong company reputation

Job Overview

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Tasks

• Maintain a visible security presence, deterring theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Respond to alarms and incidents, escalating where require.
• Conduct searches in line with company procedures when necessary
• Complete accurate incident and observation reports
• Work closely with store management and staff on security matters
• Provide a professional and approachable presence
• Assist customers and staff with queries
• De-escalate challenging situations calmly
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as required

Employer Expectations Skills/Knowledge/Experience

• Must have the Right to Work in the UK and ability to pass BS7858 vetting.
• Previous experience in a security role
• Strong communication and customer service skills

Qualifications/Tickets/Licences Required

• Valid SIA Licence