Retail Security & Customer Service Champion

M& S; Loughborough; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

20% colleague discount

Share Incentive Plan

Company-funded SIA licence renewal

Job summary

M&S is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues in-store. You will stay calm under pressure, lead with professionalism and take pride in protecting our stores, people and products.

As a visible presence, you’ll greet customers, support operations, and help prevent loss while remaining adaptable in a fast-paced retail setting. A valid SIA licence is desirable but not essential.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain store safety and security, including loss prevention and incident response.
• Identify risks and support safe ways of working in-store.
• Provide professional customer service and support to colleagues and customers.

Skills

Strong communication

Calm under pressure

Professional demeanor

Job description

M&S is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues in-store. You will stay calm under pressure, lead with professionalism and take pride in protecting our stores, people and products.

As a visible presence, you’ll greet customers, support operations, and help prevent loss while remaining adaptable in a fast-paced retail setting. A valid SIA licence is desirable but not essential.