Retail Security & Customer Experience Officer (Relief)

Mitie Group plc.; Swindon; On-site; GBP 12,000 - 18,000; Part time

Job summary

Mitie Group plc. in Swindon is seeking a security officer to safeguard client property, staff and visitors. You will patrol the site, maintain ASCONE awareness, and respond to incidents with professionalism.

The role requires a valid UK SIA Door Supervisor licence, retail experience, and a full UK driving licence with own vehicle as travel is around 30 miles. Flexibility to cover shifts from 08:00 to 22:00 Mon-Sat and 09:30-17:00 Sun is essential; contract is 6 hours weekly with relief coverage.

Qualifications

• Minimum one year security experience.
• Retail experience essential.
• Valid Door Supervisor SIA Licence.
• Excellent customer service and communication skills.
• Full UK driving licence and own vehicle.
• Flexible to cover shifts across Mon-Sat and Sundays.

Responsibilities

• Maintain site security and conduct regular patrols.
• Deliver customer service to staff and visitors.
• Complete incident reports accurately.
• Call emergency services and Control Room for serious incidents.
• Support staff with reasonable requests.
• Report hazards and safety concerns promptly.

Skills

Customer service

Communication

Report writing

Store liaison

Self-starter

SIA Licence

Driving licence

Tools

ASCONE

Job description

Mitie Group plc. in Swindon is seeking a security officer to safeguard client property, staff and visitors. You will patrol the site, maintain ASCONE awareness, and respond to incidents with professionalism.

The role requires a valid UK SIA Door Supervisor licence, retail experience, and a full UK driving licence with own vehicle as travel is around 30 miles. Flexibility to cover shifts from 08:00 to 22:00 Mon-Sat and 09:30-17:00 Sun is essential; contract is 6 hours weekly with relief coverage.