Relief Retail Security Officer

Mitie Group plc.; Gloucester; On-site; GBP 17,000 - 24,000; Full time

Job summary

Mitie Group plc. is seeking a Relief Retail Security Officer to cover Gloucester and Swindon areas. The role requires security experience, retail know-how, and a valid UK driving licence with access to a vehicle. You will perform site patrols, protect people and assets, and uphold brand standards.

Shifts vary across a weekly pattern (Mon–Sat 08:00–22:00, Sun 09:30–17:00). A 6-hour minimum contract applies with ongoing professional training and compliance with safety protocols.

Qualifications

• Minimum one years Security experience.
• Retail experience is essential.
• Must have full UK driving licence and own vehicle (travel ~30 miles each way).
• Must be able to demonstrate knowledge of ASCONE.
• Flexible to work various shifts (Mon–Sat 08:00–22:00, Sun 09:30–17:00).
• Minimum 6-hour contract (Sun 11:00–17:00 in Gloucester).

Responsibilities

• Use ASCONE to maintain the security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to staff and visitors.
• Support staff with reasonable requests.
• Complete accurate incident and report documentation.

Skills

Excellent customer service

Strong communication

Report writing

Calm under pressure

Self-starter

Tools

ASCONE

Job description

RELIEF Retail Security Officer

Gloucester and Swindon areas

£14.67 per hour

Paid breaks

Minimum one years Security experience

Retail experience is essential

Must be able to demonstrate knowledge of ASCONE

Must have full UK driving licence and own vehicle as travel includes circa 30 miles radius each way

Various shifts times (between Monday – Saturday 08:00 and 22:00, Sunday 09:30-17:00) - must be flexible to work any day/ time

Minimum 6-hour contract (permanent weekly shift Sunday 11:00-17:00 in Gloucester)

Job Overview

You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

Main Duties

• Use ASCONE to maintain the security of the site
• Conduct regular patrols of the site
• Deliver customer service to both staff and visitors.
• Support the staff with any reasonable request
• Ensure the relevant reports are completed in order for accurate information to be recorded

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
• Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
• To maintain professional conduct in the face of difficult situations and challenging customers
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site
• To call emergency services and Control Room to report all serious incidents

What we are looking for

• Valid Door Supervisor SIA Licence
• Excellent customer service skills
• Ability to make instant, positive connections with store teams
• Self-starter, can act without direction
• Report writing skills essential
• Excellent communication skills
• Ability to work well under pressure