Assistant Retail Manager - Saffron Walden

St Elizabeth's College; Much Hadham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

10% staff discount on items for sale

Blue Light Card eligibility

Discounted gym membership

Employee Recognition Scheme

Life Assurance

Recommend a Friend payment up to £500

Confidential employee assistance

Fully funded DBS

Contributory pension scheme

Job summary

St Elizabeth's invites applications for an Assistant Retail Manager to support our Retail Manager, working with a dedicated team of volunteers to deliver excellent customer service and smooth day-to-day shop operations across flexible shifts. Based in Saffron Walden, this role is a 4 days-per-week contract with flexible coverage across seven days; the pay is £12.84 per hour.

You will help recruit and train volunteers, maintain merchandising standards, and ensure compliance with charity policies.

Qualifications

• Proactive - able to use initiative and work independently
• Approachable - friendly, supportive and confident with volunteers and customers
• Flexible - happy to work on an as-and-when basis
• Organised and reliable, with commitment to customer service
• Previous retail or charity shop experience is desirable, but training will be provided

Responsibilities

• Support daily shop operations, including opening/closing, cash handling and stock management
• Provide a warm and welcoming environment for customers, reflecting our values
• Assist in driving sales and achieving shop targets
• Maintain high standards of merchandising, presentation and stock rotation
• Help recruit, train and motivate volunteers
• Step up to lead the shop in the Manager's absence
• Ensure compliance with charity policies, retail standards and health & safety regulations

Job description

Assistant Retail Manager

Locations: Saffron Walden

Salary: £12.84 per hour

Contract: 4 days per week, worked flexibility across 7 days

We are welcoming applications to join our Retail Team, giving you the flexibility to pick up shifts that suit your lifestyle. If you're passionate about supporting your local community then this could be the perfect opportunity for you!

About Us

At St Elizabeth's, we're more than a care and education provider - we're a thriving, values-led community shaped by compassion, aspiration, collaboration and joy. Set within 60 acres of Hertfordshire countryside, we support children, young people and adults with epilepsy, learning disabilities, autism and complex medical needs.

With on-site education, residential care, and a full multidisciplinary health team, we offer a unique, integrated model supporting individuals at every stage of life.

About the Role

As a Assistant Retail Manager, you will provide flexible support to our Retail Manager, working alongside a dedicated team of volunteers to deliver excellent customer service to ensure everything runs smoothly when cover is needed.

Key Responsibilities

• Support the daily shop operations, including opening/closing, cash handling and stock management
• Provide a warm and welcoming environment for customers, reflecting our values in all interactions
• Assist in driving sales and achieving shop targets
• Maintain high standards of merchandising, presentation and stock rotation
• Help recruit, train and motivate volunteers
• Step up to lead the shop in the Manager's absence
• Ensure compliance with charity policies, retail standards and health & safety regulations

About You

We're looking for someone who is:

• Proactive - able to use initiative and work independently when required
• Approachable - friendly, supportive and confident working with volunteers and customers
• Flexible - happy to work on an as-and-when basis, adapting to the needs of the shop
• Organised and reliable, with a commitment to excellent customer service
• Previous retail or charity shop experience is desirable, but full training will be provided

Why Join St Elizabeth's?

• 10% staff discount on items for sale
• Eligible for Blue Light Card
• Discounted gym membership at Manor of Groves
• Employee Recognition Scheme
• Life Assurance
• Recommend a Friend payment up to £500*
• Confidential employee assistance programme
• Fully funded DBS
• Contributory pension scheme (if eligible - automatic enrolment after 3 months)

If you're enthusiastic, community-minded and looking for flexible work that makes a real impact, we'd love to hear from you.

Safeguarding & Inclusion

We are committed to safeguarding and promoting the welfare of vulnerable children and young adults. All appointments are subject to satisfactory references and an enhanced DBS check. This role involves regulated activity.

St Elizabeth's is an equal opportunities employer and welcomes applications from all backgrounds. If you require reasonable adjustments during the recruitment process, please contact us.

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