Retail Sales & Service Associate

JD Sports; York and North Yorkshire; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

JD Sports in York is hiring a Store Colleague to deliver outstanding customer experiences on the shop floor. You’ll greet customers, keep displays sharp, replenish stock, and maintain presentation standards while working as part of a supportive team.

With a positive attitude and willingness to learn, you’ll help customers feel valued and assist with enquiries, transactions, and store operations to keep the store running smoothly.

Qualifications

• Ability to adapt approach and communication style.
• Capable of engaging positively with customers and colleagues.
• Strong organisational skills for managing tasks.
• Team-oriented with ability to follow processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisational skills

Team collaboration

Willingness to learn

Job description

JD Sports in York is hiring a Store Colleague to deliver outstanding customer experiences on the shop floor. You’ll greet customers, keep displays sharp, replenish stock, and maintain presentation standards while working as part of a supportive team.

With a positive attitude and willingness to learn, you’ll help customers feel valued and assist with enquiries, transactions, and store operations to keep the store running smoothly.