Retail Sales Associate - Create Unimagined Experiences

URBN; Manchester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount off external gym memberships

Private Medical Insurance

Up to 40% employee discount at URBN

Season ticket loan

Cycle to work scheme

Structured development

Job summary

URBN's Anthropologie brand in Manchester is seeking a Customer Experience Associate to help create an unimagined in-store journey. You will engage customers, suggest outfits, and ensure a frictionless omni-channel experience by assisting with orders and sizing when needed.

You will work with the team to maintain visual standards, share product knowledge, and contribute to a welcoming, high-energy store environment in line with Anthropologie's styling priorities.

Qualifications

• Retail experience preferred but not required.
• Familiarity with Anthropologie brand and local market.
• Strong communication skills.

Responsibilities

• Engage customers with personalised conversations.
• Suggest products and share styling ideas.
• Enable seamless Omni-Channel service and assist with orders.
• Collaborate with team and contribute to store initiatives.
• Maintain store standards and merchandising updates.

Skills

Customer service

Communication

Teamwork

Sales experience

Omni-Channel service

Job description

URBN's Anthropologie brand in Manchester is seeking a Customer Experience Associate to help create an unimagined in-store journey. You will engage customers, suggest outfits, and ensure a frictionless omni-channel experience by assisting with orders and sizing when needed.

You will work with the team to maintain visual standards, share product knowledge, and contribute to a welcoming, high-energy store environment in line with Anthropologie's styling priorities.