Retail Sales Assistant

Travelex; Gateshead; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Wellbeing support

Bravo Benefits

Flexible shifts

25 days holiday + bank holidays (pro‑r

Monthly bonus

Pension plan

Career development

Job summary

Asda Travel Money, in partnership with Travelex, is seeking a Travel Service Partner in Gateshead. You will welcome customers, build relationships, and provide expert guidance on travel money products while aiming to exceed sales targets in a fast-paced environment.

This part-time, permanent role offers 22 hours per week with £13.50 per hour plus a monthly bonus. Flexible shifts and career development opportunities are provided to support your growth.

Qualifications

• Great communicator with a passion for customer service.
• Active listener focused on understanding customer needs.
• Positive, can-do attitude and willingness to learn and develop.

Responsibilities

• Welcome customers, build relationships and deliver excellent customer service.
• Understand customer needs and advise on travel money products.
• Apply training to convert interest into sales.
• Work toward and exceed team sales targets.
• Process foreign exchange transactions and online orders accurately.
• Collaborate with the team to drive performance and celebrate success.

Skills

Customer service

Communication

Active listening

Team player

Flexibility

Job description

Travel Service Partner – Asda Travel MoneyLocation: GatesheadHours: 22 per weekPay: £13.50 per hour + monthly bonusContract: Permanent, Part TimeA job where you can grow, connect, and make a real impactAt Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.What the job involvesWelcoming customers, building relationships and delivering fantastic customer serviceUnderstanding what matters most to each customer and helping them with their travel money needsPutting your training into action and offering expert advice on our products and services, converting interest into salesConsistently work towards achieving and exceeding team sales targets Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happyWorking together as a team driving performance, delivering excellence and celebrating success togetherFollowing company processes and paying attention to the detail to ensure everything stays on track.What we’re looking for A great communicator who has a passion for great customer service. Someone who actively listens to understand our customer needs and create a fantastic customer experience. A positive, can-do attitude where no challenge is too big and a desire to make a difference each day. A real team player who’s ready to learn, grow and develop as part of our amazing team.What’s in it for you Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates. Wellbeing support : Programmes to help with physical, mental, and financial wellness.️ Bravo Benefits : Discounts across retail, travel, and lifestyle.Flexible shifts : We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).25 days holiday + bank holidays (pro-rata)Monthly bonus : Earn extra when you hit your targetsPension plan : With Scottish WidowsCareer development : Access to training, learning pathways, and internal opportunities to growWhat happens nextOnce you apply, here’s what to expect:Application review – Our team will take a look and get in touch if your experience matches what we’re looking for Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirementsAbout TravelexWe’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.Ready to apply?We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status