Retail Sales Advisor, Belfast Store

Women In Football; Belfast City District; On-site; GBP 12,000 - 15,000; Part time

Job summary

Liverpool FC in Belfast is seeking a passionate Retail Sales Advisor to join our Belfast Store team. You will play a key part in delivering the in‑store experience.

You will handle customer sales and refunds, process payments at the till, and develop product knowledge to guide choices. Teamwork and great communication are essential.

This is a permanent role working 24 hours per week across 5 days, including evenings and weekends. We value inclusivity and a positive customer service mindset.

Qualifications

• Recent retail store and customer service experience in a customer-facing role.
• Excellent numeracy and literacy skills.
• Strong interpersonal and communication abilities and teamwork.

Responsibilities

• Deal with customer sales and refunds with focus on service.
• Till work and processing cash and card payments.
• Build product knowledge to advise customers.
• Drive add-on sales and upselling to improve conversions.
• Help receive and store deliveries and manage stock.

Skills

Customer service

Interpersonal skills

Communication

Numeracy

Literacy

Education

Retail/customer service qualifications

Tools

POS system

Job description

The following content displays a map of the jobs location - Belfast Retail Store

We have an exciting opportunity for an enthusiastic individual to join our Liverpool FC team as Retail Sales Advisor at our Belfast Store.

We’re looking for passionate, customer-focused individuals who love working as part of a team. In this role, you’ll be at the heart of our in‑store experience, ensuring every visitor enjoys the highest possible standard of service and leaves feeling part of the LFC family.

What will you be doing?

• Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
• Till work including processing cash and card payments.
• Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
• Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
• Stock shrinkage and cash flow controls.
• Supporting in receiving and storing the delivery of large amounts of stock.

Who are we looking for?

To be successful, you must have recent retail store and customer service experience in a customer facing role and can demonstrate this important skill set, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualifications would be advantageous. You will be able to work flexible hours.

Why should you apply?

This position is offering apermanent contract working 24 hours per week, on a 5 from 7-day basis, including evenings and weekends. Your main base will be our Belfast store.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.