Retail Sales Advisor, Belfast Store FTC

Liverpool FC; Belfast City District; On-site; GBP 12,000 - 15,000; Part time

Job summary

Liverpool FC is seeking a Retail Sales Advisor for our Belfast Store on a 2 month fixed term contract. Join a team focused on delivering outstanding customer service in-store and making visitors feel part of the LFC family.

Role involves handling sales, refunds, till duties, upselling, stock receiving, merchandising, and helping maintain store standards. Flexible hours and team-oriented environment are offered at this Belfast location.

Qualifications

• Recent retail store and customer service experience in a customer facing role.
• Strong numeracy and literacy skills required.
• Excellent interpersonal and communication skills for teamwork and service excellence.

Responsibilities

• Deal with customer sales and refunds with a focus on care and experience.
• Till work including cash and card payments.
• Build product knowledge to advise customers on selection.

Skills

Customer service experience

Numeracy and literacy

Interpersonal skills

Teamwork

Job description

We have an exciting opportunity for an enthusiastic individual to join our Liverpool FC team as Retail Sales Advisor at our Belfast Store on a 2 month fixed term contract. We’re looking for passionate, customer-focused individuals who love working as part of a team. In this role, you’ll be at the heart of our in‑store experience, ensuring every visitor enjoys the highest possible standard of service and leaves feeling part of the LFC family.

What will you be doing?

• Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
• Till work including processing cash and card payments.
• Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
• Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
• Merchandising/display.
• Stock shrinkage and cash flow controls.
• Supporting in receiving and storing the delivery of large amounts of stock.

Who are we looking for?

To be successful, you must have recent retail store and customer service experience in a customer facing role and can demonstrate this important skill set, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualifications would be advantageous. You will be able to work flexible hours.

Why should you apply?

This position is offering a fixed term contract for a period of 2 months working 8 hours per week. Your main base will be our Belfast Store.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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