Retail Sales Advisor, Belfast Store

Liverpool FC; Belfast City District; On-site; GBP 14,000 - 18,000; Part time

Job summary

Liverpool FC is seeking a passionate Retail Sales Advisor for our Belfast Store, delivering exceptional customer service and helping visitors feel part of the LFC family. You’ll handle sales, refunds, till operations, and contribute to a welcoming in-store experience.

The role requires recent retail experience, strong numeracy and literacy, and flexibility to work evenings and weekends; based in Belfast with a permanent contract for 24 hours per week.

Qualifications

• Recent retail store and customer service experience in a customer-facing role.
• Excellent numeracy and literacy skills.
• Interpersonal and communication skills; able to work as part of a team.

Responsibilities

• Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience; till work including processing cash and card payments.
• Gaining and building upon product knowledge to provide advice and guidance on product selection to customers.
• Merchandising and display.
• Stock shrinkage and cash flow controls; receiving and storing deliveries of stock.

Skills

Retail experience

Customer service

Numeracy

Literacy

Teamwork

Education

Retail/customer service qualifications

Job description

We have an exciting opportunity for an enthusiastic individual to join our Liverpool FC team as Retail Sales Advisor at our Belfast Store. We’re looking for passionate, customer-focused individuals who love working as part of a team. In this role, you’ll be at the heart of our in‑store experience, ensuring every visitor enjoys the highest possible standard of service and leaves feeling part of the LFC family.

What will you be doing?

• Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.Till work including processing cash and card payments.
• Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
• Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
• Merchandising/display.
• Stock shrinkage and cash flow controls.
• Supporting in receiving and storing the delivery of large amounts of stock.

Who are we looking for?

To be successful, you must have recent retail store and customer service experience in a customer facing role and can demonstrate this important skill set, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualifications would be advantageous. You will be able to work flexible hours.

Why should you apply?

This position is offering a permanent contract working 24 hours per week, on a 5 from 7-day basis, including evenings and weekends. Your main base will be our Belfast store.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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