Retail Product Manager — Visual Merchandising & CX

River Island; City of Edinburgh; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

50% staff discount

Uniform allowance

Retail Trust support

Kindness Cupboards

Family support

Bonus scheme

Private pension

28 days holiday

Job summary

River Island in Edinburgh Fort Kinnaird is seeking a Product Manager to lead, inspire and empower the store team to deliver an outstanding customer journey and a great working environment. You will be an expert in product handling and will continuously improve visual execution and customer service.

You’ll support the Store Leader to develop the team, maintain high operational standards and drive store performance across KPIs.

Responsibilities

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty manage in all areas of the store operation including service, people, and operations.
• Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Full understanding of commercial tools and how to use to drive actions to support store performance.
• Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

Job description

River Island in Edinburgh Fort Kinnaird is seeking a Product Manager to lead, inspire and empower the store team to deliver an outstanding customer journey and a great working environment. You will be an expert in product handling and will continuously improve visual execution and customer service.

You’ll support the Store Leader to develop the team, maintain high operational standards and drive store performance across KPIs.