Retail POS Support Engineer - Incident & Stability Lead

Tata Consultancy Services; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop and phone

Training resources

Employee discounts

Health & wellness initiatives

Job summary

Tata Consultancy Services is looking for a Point of Sales Support Engineer to provide comprehensive support for POS systems within a dynamic retail environment in London. This full-time role involves monitoring systems, troubleshooting issues, and collaborating with stakeholders.

The ideal candidate has strong experience in application support, particularly with Java, Oracle, and incident management. TCS offers competitive salary packages, inclusive workplace initiatives, and extensive training resources.

Qualifications

• Strong experience in application support within POS or retail environments.
• Hands-on experience with Java, including Core Java and J2EE.
• Experience in production support, monitoring, and incident management.
• Strong troubleshooting skills with experience in log analysis and root cause analysis.
• Experience working with databases such as Oracle and SQL.

Responsibilities

• Provide end-to-end support for POS systems, including incident management.
• Monitor production environments for system stability and performance.
• Respond to and troubleshoot incidents, prioritizing revenue-impacting issues.
• Manage problem records and drive long-term fixes.

Skills

Application support in POS environments

Java (Core Java and J2EE)

Production support

Troubleshooting skills

Log analysis

Oracle and SQL

Splunk

ITIL frameworks

Python

PL/SQL

AWS cloud services

Docker

Kubernetes

ServiceNow or similar tools

Job description

Tata Consultancy Services is looking for a Point of Sales Support Engineer to provide comprehensive support for POS systems within a dynamic retail environment in London. This full-time role involves monitoring systems, troubleshooting issues, and collaborating with stakeholders.

The ideal candidate has strong experience in application support, particularly with Java, Oracle, and incident management. TCS offers competitive salary packages, inclusive workplace initiatives, and extensive training resources.