Retail Optical Assistant

VISION EXPRESS; Worcester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading optical retailer seeks a Retail Optical Assistant to enhance customer experience by assisting with eyewear selection and providing excellent service. The role includes frame adjustments, pre-screening eye exams, and administrative duties, all aimed at ensuring customer satisfaction. Flexible working hours are available to accommodate various schedules.

Benefits

Sales and performance-based bonus

Pension scheme

Life Assurance (2x your basic salary)

Annual free eyewear

Flexible health benefits

33 days annual leave

Qualifications

• Provide excellent, personalized customer service.
• Communicate effectively with patients.
• Maintain accurate customer records.

Responsibilities

• Assist customers in selecting eyewear.
• Perform frame adjustments and fittings.
• Handle administrative tasks like scheduling appointments.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Confidence

Enthusiasm

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and performing some pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will play a key role in our mission to 'See More and Be More' by offering tailored, effective service to help customers maximize their visual potential and enhance their lifestyle.

We offer flexible working hours to suit your needs, whether around school runs or a compressed week. We are open to discussing your ideal working schedule.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland. Our locations range from busy city centre flagship stores to smaller village outlets and coastal stores. As part of the EssilorLuxottica family, we are part of the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. Our brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples, and over 20 other prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing individual needs and concerns.
• Communicate effectively, translating professional terminology into understandable language for patients.
• Maintain accurate customer records, prescriptions, and requirements with attention to detail.
• Work collaboratively with store colleagues.
• Handle challenging situations calmly in a fast-paced retail environment.
• Show confidence, passion, drive, and enthusiasm.
• Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets.
• Organize and maintain the store's appearance, keeping it inviting and aligned with marketing guidelines.

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic salary)
• Annual free eyewear (eligibility from day one)
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits like Gymflex, Dining Cards, discounted travel insurance, Experience Days, and Cycle to Work Scheme
• And much more!