Retail Optical Assistant

Vision Express; Abingdon; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Optical Assistant to enhance customer experiences in eyewear selection. This role emphasizes excellent customer service, effective communication, and teamwork in a fast-paced retail environment. You'll be responsible for assisting customers with frame adjustments, conducting pre-screening eye examinations, and managing administrative tasks. With flexible working hours and a variety of perks, this position offers a unique opportunity to contribute to a mission of helping customers 'See More and Be More.' If you have a passion for optical products and a drive for customer satisfaction, this role is perfect for you.

Benefits

Sales and performance-based bonuses

Pension scheme

Life Assurance (2x your basic annual salary)

Annual free eyewear from day one

Employee Assistance Program

33 days annual leave

Flexible health benefits

Flexible lifestyle benefits

Discounts for friends and family

Opportunities for peer-to-peer knowledge sharing

Qualifications

• Provide personalized customer service and address individual needs.
• Maintain accurate customer records and prescriptions with attention to detail.

Responsibilities

• Assist customers in selecting eyewear and conducting pre-screening eye examinations.
• Handle administrative tasks such as scheduling appointments and processing payments.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Knowledge of Optical Products

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and potentially conducting pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your primary goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to enhance their visual potential and lifestyle.

We offer flexible working hours to accommodate your preferences, whether around school runs or a compressed week. We are open to discussing these options further.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from city centre flagships to coastal locations. As part of the EssilorLuxottica group, the global leader in lenses, frames, and sunglasses, we are home to renowned brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing individual needs and concerns.
• Communicate effectively, translating professional terminology into understandable language for patients.
• Maintain accurate customer records, prescriptions, and requirements with great attention to detail.
• Work well as part of a team across the store.
• Handle pressure and challenging situations in a fast-paced retail environment.
• Show confidence, passion, drive, and enthusiasm.
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote these to meet store targets.
• Keep the store organized and visually appealing, adhering to marketing guidelines.

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic annual salary)
• Annual free eyewear from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits like Gymflex, dining cards, travel insurance discounts, experience days, and bicycle schemes
• And much more!