Retail Optical Assistant

Vision Express; Peterborough, Telford, Newbury, Swindon, Devon and Torbay; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading optical retailer as a Retail Optical Assistant. You'll provide exceptional customer service, assist with eyewear selection, and perform essential administrative tasks. Be part of a team dedicated to enhancing customers' visual experiences while enjoying flexible working hours and various benefits.

Benefits

Sales and performance-based bonuses

Pension scheme

Life Assurance (2x annual salary)

Annual free eyewear from day one

Flexible health benefits

33 days annual leave

Lifestyle benefits like Gymflex

Qualifications

• Provide personalized customer service to meet needs.
• Maintain accurate customer records with attention to detail.
• Understand optical products and promote them effectively.

Responsibilities

• Assist customers in finding eyewear and perform adjustments.
• Handle administrative tasks like scheduling and processing payments.
• Contribute to a positive customer experience in a retail environment.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Problem Solving

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding eyewear that meets their needs, help with frame adjustments, repairs, fittings, and perform pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting phone queries, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by offering tailored, effective service to maximize their visual potential and enhance their lifestyle.

We are open to flexible working hours to fit your needs, whether around school runs or a compressed week. We welcome discussions about your ideal working schedule.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from city centre flagship stores to coastal locations. As part of the EssilorLuxottica family, we are part of the global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service to meet their needs and concerns
• Build rapport and communicate clearly, translating professional terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work effectively as part of a team
• Handle challenging situations calmly in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Understand our optical products and services, and promote them to meet store targets
• Keep the store organized and visually appealing according to marketing guidelines

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance (2x annual salary)
• Annual free eyewear from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits including Cash Plan, additional Life cover, Critical Illness, Dental
• Community engagement and knowledge sharing opportunities
• Lifestyle benefits like Gymflex, Dining Cards, Travel Insurance, Experience Days, Bicycle schemes
• And much more!