Retail Optical Assistant

Vision Express; Stonehouse; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading optical retailer as a Retail Optical Assistant. You'll assist customers with eyewear selection, perform fittings, and manage administrative tasks. This role emphasizes exceptional customer service and teamwork in a dynamic retail environment.

Benefits

Performance Bonuses

Pension

Life Assurance

Health Benefits

Free Annual Eyewear

Discounts for Friends and Family

Generous Annual Leave

Flexible Benefits

Qualifications

• Exceptional customer service and personalized assistance skills.
• Strong communication and rapport-building abilities.
• Knowledge of optical products and ability to promote them.

Responsibilities

• Assist customers in selecting eyewear and perform frame adjustments.
• Handle administrative tasks like scheduling and processing payments.
• Deliver excellent customer service to ensure satisfaction.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Adaptability

Proactive Attitude

Knowledge of Optical Products

Job description

Join to apply for the Retail Optical Assistant role at Vision Express.

Role overview: As a Retail Optical Assistant at Vision Express, you’ll assist customers in selecting eyewear, perform frame adjustments, repairs, fittings, and may conduct pre-screening eye exams. You will also handle administrative tasks such as scheduling, supporting customer inquiries via phone, and processing payments. Your aim is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits well and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to enhance their lifestyle.

Flexibility: Although the advertised hours are fixed, we are open to discussing flexible working options to suit your preferences, whether around school runs or compressed schedules.

Who are we? We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from city centres to coastal locations. Part of the EssilorLuxottica group, a global leader in eyewear and lens manufacturing, we house brands like Ray-Ban, Oakley, and Costa, among others.

Who is the ideal candidate?

• Exceptional customer service and personalized assistance skills
• Strong communication and rapport-building abilities
• Attention to detail in record-keeping and product recommendations
• Teamwork and adaptability in a fast-paced environment
• Confidence, enthusiasm, and a proactive attitude
• Knowledge of optical products and ability to promote them
• Ability to maintain an organized, visually appealing store environment

Additional information:

• Performance bonuses and incentives
• Pension, life assurance, and health benefits
• Free annual eyewear and discounts for friends and family
• Participation in community initiatives like the OneSight Foundation
• Generous annual leave and flexible benefits
• Opportunities for professional and community engagement

Job details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Retail