Retail Optical Assistant

Vision Express; Ruislip; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Frame allowance

Free eye tests

Family discounts

Wellbeing support

Job summary

Vision Express is hiring a Retail Optical Assistant to deliver personalised customer service and expert product guidance in a fast-paced optical retail environment.

You will assist with fittings, minor repairs, and frame adjustments, while supporting pre-screening eye tests with advanced optical tech. Join a team backed by EssilorLuxottica, offering excellent career development and benefits.

Qualifications

• Provide confident personalised customer service and product advice.
• Engage with customers about eyewear and accessories.
• Demonstrate strong communication and listening skills.
• Collaborate with colleagues to ensure a smooth store operation.

Responsibilities

• Deliver confident, personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and perform minor repairs.
• Support pre-screening eye tests using modern optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Communication

Team player

Digital tools

Tools

Eye-testing equipment

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice


• Learn to adjust frames, assist with fittings, and carry out minor repairs


• Support pre-screening eye tests using the latest optical technology


• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.


• 33 days holiday with buy/sell options


• Family & friends discounts + free eye tests


• Employee wellbeing support


• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products


• Passionate about eyewear, style, and comfortable with digital tools


• Positive team player with a can-do attitude


• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.