Retail Optical Assistant

Vision Express; Kendal; Hybrid; GBP 19,000 - 28,000; Full time

Benefits offered by this job

£350 towards frames or designer eyewea

33 days holiday with buy/sell options

Family & friends discounts + free eye

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express in the United Kingdom is seeking an enthusiastic Retail Optical Assistant to deliver confident customer service, provide product advice, and help customers choose frames and lenses.

Join a global EssilorLuxottica-backed group and gain hands-on experience with pre-screening eye tests, fittings, and the latest optical technology, plus a benefits package including generous holiday, staff discounts, wellbeing support, and opportunities to contribute to charitable vision initiatives

Qualifications

• Confident in engaging with customers and recommending products.
• Interest in eyewear, fashion, and technology.
• Positive team player with a can-do attitude.
• Good communication and listening skills.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Product advice

Digital tools

Strong communicator

Team player

Tools

Frame adjustment tools

Eye testing equipment

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice


• Learn to adjust frames, assist with fittings, and carry out minor repairs


• Support pre-screening eye tests using the latest optical technology


• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.


• 33 days holiday with buy/sell options


• Family & friends discounts + free eye tests


• Employee wellbeing support


• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products


• Passionate about eyewear, style, and comfortable with digital tools


• Positive team player with a can-do attitude


• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail?