Retail Optical Assistant

Vision Express; Hitchin; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Retail Optical Assistant, um exzellenten Kundenservice zu bieten und sicherzustellen, dass Kunden mit perfekt passenden Brillen zufrieden sind. In dieser spannenden Rolle sind Sie für Anpassungen, Reparaturen und die Verwaltung von Kundenanfragen verantwortlich. Sie werden Teil eines dynamischen Teams, das sich der Verbesserung der visuellen Möglichkeiten der Kunden widmet. Flexible Arbeitszeiten und zahlreiche Vorteile wie Verkaufsboni und Gesundheitsleistungen machen diese Position besonders attraktiv. Wenn Sie eine Leidenschaft für Kundenservice und optische Produkte haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Verkaufs- und leistungsbasierte Boni

Pensionsplan

Lebensversicherung (2x Grundgehalt)

Jährliche kostenlose Brillen

Mitarbeiterrabatte für Freunde und Familie

33 Tage Jahresurlaub

Flexible Gesundheitsleistungen

Möglichkeiten zur Wissensweitergabe

Flexible Lebensstilvorteile

Mitarbeiterunterstützungsprogramm

Qualifications

• Erfahrung im Kundenservice und der Arbeit in einem Einzelhandelsumfeld.
• Kenntnisse über optische Produkte und Dienstleistungen.

Responsibilities

• Kunden bei der Auswahl von Brillen unterstützen und Anpassungen vornehmen.
• Verwaltung von Terminen und Kundenanfragen.

Skills

Kundenservice

Kommunikation

Teamarbeit

Produktkenntnis (optische Produkte)

Druckbewältigung

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and possibly conducting pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, managing customer inquiries via phone, and processing payments.

Your main goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision requirements. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to enhance their visual potential and lifestyle.

We are open to flexible working hours. If this role interests you, we’d love to discuss your preferred working week, whether it’s to accommodate personal commitments or a compressed schedule.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from city centre flagship stores to smaller village locations and coastal outlets. As part of the EssilorLuxottica family, we are part of the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. Our brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples, and over 20 other prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent, personalized customer service and address customer needs and concerns.
• Communicate effectively and build rapport, translating professional terminology into understandable language.
• Maintain accurate records of customer prescriptions and requirements to offer the best service and product recommendations.
• Work well as part of a team across the store.
• Handle pressure and challenging situations in a fast-paced retail environment.
• Show confidence, passion, drive, and enthusiasm.
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets.
• Keep the store organized, stocked, and visually appealing according to marketing guidelines.

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic salary)
• Annual free eyewear from day one
• Participation in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits including Health Cash Plan, Life Cover, Critical Illness, Dental
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits like Gymflex, Dining Cards, Travel Insurance, Experience Days, and Cycle to Work Scheme
• And much more!