Retail Optical Assistant

TN United Kingdom; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Retail Optical Assistant, der Kunden bei der Auswahl von Brillen unterstützt und hervorragenden Kundenservice bietet. In dieser Rolle sind Sie verantwortlich für die Anpassung von Brillen, die Durchführung von Voruntersuchungen und die Bearbeitung von Kundenanfragen. Sie werden Teil eines dynamischen Teams, das sich für die Verbesserung der Sehqualität und des Lebensstils der Kunden einsetzt. Mit flexiblen Arbeitszeiten und einer Vielzahl von Vorteilen bietet diese Position eine hervorragende Gelegenheit, in einem unterstützenden und kundenorientierten Umfeld zu wachsen.

Benefits

Verkauf und leistungsbasierte Boni

Pensionsplan

Lebensversicherung (2x Ihr Grundgehalt)

Private medizinische Versorgung

Kostenlose Brillen jährlich

Mitarbeiterunterstützungsprogramm

Jährlicher Urlaub mit Optionen zur Kauf- oder Verkaufsregelung

Flexible Gesundheitsleistungen

Rabatte für Freunde und Familie

Flexible Lebensstilvorteile

Qualifications

• Fähigkeit, Kunden individuell zu betreuen und technische Informationen zu vermitteln.
• Erfahrung in einem schnelllebigen Einzelhandelsumfeld.

Responsibilities

• Unterstützung der Kunden bei der Auswahl und Anpassung von Brillen.
• Durchführung administrativer Aufgaben wie Terminplanung und Zahlungsabwicklung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailgenauigkeit

Teamarbeit

Druckresistenz

Produktkenntnis

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. Your responsibilities include helping with frame adjustments, repairs, fittings, and performing some pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will play a key role in our mission to help customers ‘See More and Be More’ by offering tailored, effective service to maximize their visual potential and enhance their lifestyle.

Although the hours for this role are advertised, we are open to discussing flexible working options to fit your needs, whether that’s around the school run or a compressed workweek.

Who are we?

We are Vision Express, with over stores across the UK and Ireland. Whether you prefer working in a busy city centre flagship, a smaller village store, or a coastal location, we have a suitable opportunity for you! We are also part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. Our portfolio includes popular brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.

Who is the perfect candidate?

• Provide excellent customer service with personalized assistance
• Great communication skills and rapport-building abilities to translate technical information
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements
• Ability to work collaboratively as part of a team
• Work effectively under pressure in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, with the ability to inform and promote products to meet store targets
• Maintain the store’s appearance, keeping it organized and stocked according to marketing guidelines

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic annual salary)
• Private medical cover for you and your family
• Free eyewear annually from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• Annual leave increasing with service, with options to buy or sell holiday
• Flexible health benefits including Health Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company-wide community and knowledge-sharing initiatives
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted travel insurance, Experience Days, and Cycle to Work schemes
• And much more!