Retail Ops Lead: People & Performance

JD Sports Fashion PLC; Farnborough; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

JD Sports Fashion PLC is seeking an Assistant Store Manager to support store success and deliver outstanding customer experiences. You will lead from the front, coach and develop the team, drive performance with the Store Manager, and ensure shifts meet ambitious sales targets and operational excellence.

The role requires strong leadership, commercial awareness, and the ability to empower colleagues to perform at their best under pressure in a busy retail environment.

Qualifications

• Experience in retail management or supervisory role.
• Ability to interpret KPI and sales data.
• Excellent communication and interpersonal skills.
• Experience supporting sales performance and KPI achievement.

Responsibilities

• Support Store Manager with daily store operations to achieve sales targets and KPIs.
• Lead and guide colleagues on the shop floor, allocating tasks and maintaining standards.
• Coach and develop team with real-time feedback and clear expectations.
• Maintain high presentation and operational standards including pricing and displays.
• Carry out cash handling support, till checks, stock audits, and opening/closing routines.

Skills

Retail leadership

People development

KPI analysis

Communication

Customer service

Job description

JD Sports Fashion PLC is seeking an Assistant Store Manager to support store success and deliver outstanding customer experiences. You will lead from the front, coach and develop the team, drive performance with the Store Manager, and ensure shifts meet ambitious sales targets and operational excellence.

The role requires strong leadership, commercial awareness, and the ability to empower colleagues to perform at their best under pressure in a busy retail environment.