Retail Operations Pro: Inventory, Visuals & Guest Care

ALO; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

ALO is seeking an Operations Associate to join our store team in a dynamic, customer-focused environment. The role emphasizes inventory accuracy, visual standards, and efficient floor operations to drive profitability and guest satisfaction.

The position involves part-time to full-time hours with shifts including mornings, evenings, and weekends, and requires a proactive, energetic approach to support a busy retail floor and stockroom operations.

Qualifications

• Preferred prior work experience in a client-centric, sales & operational environment.
• Passion for customer service and delivering exceptional experiences.
• High energy, upbeat and enthusiastic with the ability to integrate fun and work.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships.
• Aligns with and embodies ALO’s Guiding Principles.
• Proof of right to live and work in the UK.

Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps.
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
• Maintain and champion strong visual standards for the sales floor.
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Resolve client needs quickly & effectively ensuring customer satisfaction.
• Identify product concerns and communicate inventory needs to support the business goals.
• Support other areas of the business, including Sales & Service and Cashier, as needed.

Skills

Client-centric environment

Customer service

High energy

Self-motivated

Empathy & integrity

ALO Guiding Principles

Right to work in UK

Job description

ALO is seeking an Operations Associate to join our store team in a dynamic, customer-focused environment. The role emphasizes inventory accuracy, visual standards, and efficient floor operations to drive profitability and guest satisfaction.

The position involves part-time to full-time hours with shifts including mornings, evenings, and weekends, and requires a proactive, energetic approach to support a busy retail floor and stockroom operations.