Retail Operations Specialist

ALO; London Borough of Wandsworth; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Job summary

ALO is seeking an Operations Associate to join our store team in London, focused on profitability and efficiency. You will partner with the Operations & Visual Manager to execute inventory processes, shipments, replenishment, and visual standards while supporting a safe, high-energy retail environment.

The role may be part-time (up to 29 hours weekly) or full-time, with shifts spanning mornings to weekends. Flexible working and a collaborative, guest-focused culture are key.

Qualifications

• Preferred prior work experience in a client-centric, sales & operational environment.
• Passion for customer service and delivering exceptional experiences.
• High energy, upbeat and enthusiastic with the ability to integrate fun and work.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships.
• Aligns with and embodies ALO's Guiding Principles.
• Proof of right to live and work in the UK.

Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed

Skills

Customer service

Sales-oriented

Strong communication

Team player

High energy

Education

High school diploma or equivalent

Tools

POS system

Inventory control

Job description

ALO is seeking an Operations Associate to join our store team in London, focused on profitability and efficiency. You will partner with the Operations & Visual Manager to execute inventory processes, shipments, replenishment, and visual standards while supporting a safe, high-energy retail environment.

The role may be part-time (up to 29 hours weekly) or full-time, with shifts spanning mornings to weekends. Flexible working and a collaborative, guest-focused culture are key.