Retail Operations Manager

East Lancashire Hospice; Blackburn, Darwen, Hyndburn, Ribble Valley; On-site; GBP 31,000; Full time

Job summary

A leading charity organization is seeking a Retail Operations Manager to enhance shop performance and customer service across multiple locations. This full-time role involves collaboration with shop teams and strategic planning to drive growth and community engagement. The successful candidate will enjoy a supportive work environment and various employee benefits.

Benefits

27 days holiday + Bank Holidays

Private health scheme

Onsite parking

Reduced prices at onsite Café

Qualifications

• Experience in retail operations management.
• Ability to drive performance and support teams.

Responsibilities

• Ensure shops run smoothly and support teams in customer service.
• Champion operational consistency and contribute to strategic growth.

Skills

Customer Service

Visual Merchandising

Collaboration

Innovation

Community Engagement

Job description

Hours:37.5 (worked on a rota basis of any 5 days of a 7 day week to meet service need inclusive of weekends and Bank Holidays.)

Closing date:Friday 6th June 2025

Interview date: TBC

This post involves regular, direct unsupervised access to vulnerable adults and therefore is exempt from the Rehabilitation of Offenders Act 1974

East Lancs Hospice

East Lancashire Hospice is a registered charity, founded in 1984. We support and care for patients with a life limiting illness, their families and others close to them. We provide this in a number of ways; at the hospice and in people’s own homes across our community of Blackburn, Darwen, Hyndburn and the Ribble Valley.

With approximately 120 employees and over 250 volunteers, our people are our biggest asset whom we value tremendously. Our services to the local community would not be possible without our motivated and caring workforce who always strive to deliver excellence in all that they do. The hospice is a unique and special place, kindness and compassion are qualities that run throughout the hospice and our people truly believe in what we do.

The Role

We are looking for a Retail Operations Manager to join our team and help drive performance across our growing portfolio of shops.

Reporting to the Head of Retail, you will play a central role in connecting East Lancashire Hospice with our Shop Managers, Shop Supports, and Volunteers. Your focus will be on ensuring our shops run smoothly day-to-day, supporting teams to deliver high standards in customer service, visual merchandising, and compliance. You will champion operational consistency, contribute to strategic growth plans, and foster a culture of collaboration, innovation, and community engagement.

This is an exciting opportunity to make a real impact and contribute to the success of a purpose-driven retail operation.

What we offer

This role is full time (37.5 hours worked on a rota basis of any 5 days of a 7 day week to meet service need inclusive of weekends and Bank Holidays.) and the salary is £30,705. While based at East Lancashire Hospice, this role will be mainly shop-based, involving frequent travel to locations across Blackburn, Darwen, Hyndburn, and the Ribble Valley.

The successful candidate will be fully supported by an experienced Head of Retail and Director of Income Generation and Marketing.

We have an excellent, collaborative working environment with a generous holiday allowance of 27 days + Bank Holidays with the option to buy additional days. You will have access to learning and development opportunities, ongoing training, and funded access to a private health scheme. There is also onsite parking and an onsite Café with reduced staff prices.

Aside from the terms and conditions detailed above, you will joining a very special and unique organisation, where people are at the heart of everything we do.

Equality and Diversity

We support an inclusive and holistic working environment and aim to empower our people to bring their authentic self to work. We are committed to this and so encourage applications from all individuals with the required skills for the role inclusive of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, colour, caste, nationality, ethnic or national origin, religion or belief, socio-economic background, trade union membership status, marriage, and civil partnerships. ELH is committed to equality of opportunity for all staff and volunteers.

Interested?

For further information relating to the job duties, please refer to the job description by clicking ‘Job Description’ below.

If you wish to apply for this post, please complete the online application form. Please make sure you read through the job description and outline your relevant skills and experience applicable to the job in the supporting information box, whilst detailing your career history in the relevant fields.

You may also send your CVdirectly to [e-mail] stating which job you are interested in, along with the application form and supporting information outlining your relevant skills and experience applicable to the job.

Please note that references will not be contacted at this stage, and only shortlisted candidates will be contacted

All enquiries and further information regarding the above can be obtained from the recruiting manager.

Name: Claire Shilton - Head of Retail

Email: [e-mail]

Alternatively, these documents can be obtained from the recruitment team on: 01254 916945 or 01254 965833