Retail Operations Lead – Pop-Ups & Store Openings (Hybrid)

Jaded London Limited; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Employee Discount

Holiday entitlement

Birthday day off

Moving day

Hybrid working

Pension scheme

Bonus scheme

Employee assistance

Referral bonus

Local business discounts

Great transport links

Casual dress code

Kitchens and snacks

Office socials

Job summary

Jaded London Limited, London, is seeking a Retail Operations Manager to lead pop-ups, store openings and ongoing retail operations, ensuring a premium customer experience and strong commercial performance across all physical touchpoints. Based in the brand team, you will coordinate between creative, production, retail staff and external partners to bring retail concepts to life.

The role requires 4+ years in retail operations with a track record of managing multiple openings, strong project

Qualifications

• 4+ years experience in retail operations, pop-ups, or store development.
• Strong project management skills with the ability to manage multiple openings/activations simultaneously.
• Experience working cross-functionally with brand, marketing, and logistics teams.
• Commercial mindset with a strong understanding of retail KPIs.
• Highly organised with strong attention to detail.
• Comfortable working in a fast-paced, high-growth environment.
• Willingness to travel for store openings and activations.

Responsibilities

• Lead end-to-end execution of pop-ups and retail activations, planning through delivery.
• Own timelines, budgets, and logistics for all store openings and temporary spaces.
• Coordinate with internal teams and external vendors to ensure smooth execution.
• Ensure retail environments reflect brand standards and deliver a premium customer experience.
• Manage production for new store openings and pop-ups (fixtures, fittings, signage, equipment).
• Work with design, VM, and build partners to deliver stores on time and on budget.
• Oversee installation, snagging, and final readiness for launch.
• Build scalable processes for future store rollouts.
• Own retail staff hiring and scheduling; create rotas with Store Retail Managers.
• Oversee stock allocation, replenishment, and transfers across locations.
• Monitor sell-through and react quickly to trading performance.
• Develop and implement retail operational processes.
• Ensure compliance with local regulations, health & safety, and best practices.
• Identify opportunities to improve efficiency, reduce costs, and increase store performance.
• Act as the key problem-solver for any retail operational issues.

Skills

Retail operations

Project management

Cross-functional collaboration

Retail KPIs

Attention to detail

Fast-paced environment

Willingness to travel

Job description

Jaded London Limited, London, is seeking a Retail Operations Manager to lead pop-ups, store openings and ongoing retail operations, ensuring a premium customer experience and strong commercial performance across all physical touchpoints. Based in the brand team, you will coordinate between creative, production, retail staff and external partners to bring retail concepts to life.

The role requires 4+ years in retail operations with a track record of managing multiple openings, strong project